FAQs

Can I return my item?

Unfortunately, due to the nature of our products, once it is opened it is contaminated and at this point we cannot process a refund. If you do have any problems with your order or shipping, please let us know and we will be sure to handle the situation.

 

How does shipping work?

All shipping costs are calculated at check out and are delivered by Canada Post. We recently implemented the $9.99 flat rate shipping for Canada only on any order! You can also get free shipping when you spend $75+ using the code "freeship" at checkout. If you are local to Hamilton/Stoney Creek, free local pick-up is always available and if you need it delivered please select this option at checkout followed by an email stating your address and available times.

 

How long will my product last?

Depending on the product itself, the label will indicate it's shelf life. Because we use 100% organic and natural materials in all of our products, they will likely not share the same shelf life as cosmetics chock full of chemicals. Most of our products last 12 months at least!

 

What if I am allergic to the product?

We encourage you to research the product ingredients which are listed in the product description before you purchase to avoid any allergic reaction. We also suggest you spot check your product before using it and allow it to settle for 24 hours. The ingredients are all natural, so you will be able to easily identify ingredients that you may have an allergy to.

 

How long does shipping take?

We process and ship orders within 24 hours. Your arrival time depends on the type of shipping you select, where you are located and the time of the week you order. 

 

How can I pay?

American Express, Apple Pay, Mastercard, PayPal, Shopify Pay and Visa is accepted on our website.

 

Do you do gifts?

Of course! We love gifts. If you need something wrapped please let us know. For a fee of $5, we will wrap it and include a special handwritten note for your loved one.

 

What if I want to customize my order?

Since we make everything in our studio, we would be happy to accommodate any requests you may need.

 

Can I buy in bulk for parties, weddings, etc?

Of course! Please get into contact with us for special pricing on bulk purchases and favours for any of your events.